Refund policy

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Return & Refund Policy

Last Updated: October 8, 2026

Thank you for shopping with us. We want you to have a great experience with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong product.

  • The product is significantly different from the description.

  • The product is unused and in its original condition and packaging.

Items must be returned with their original packaging, tags, accessories, and proof of purchase where applicable.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products caused by the customer.

  • Products without original packaging or tags.

  • Products that have been altered, washed, or used.

  • Clearance or final-sale items, unless they arrive damaged or defective.

  • Any product specifically identified as non-returnable on the product page.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos of the product and packaging.

After reviewing your request, we may offer a replacement, exchange, or refund.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method where possible.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Return Shipping

If the return is due to our error, such as receiving a wrong, damaged, or defective product, we may cover the return shipping cost.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may provide an exchange depending on product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. How to Request a Return

To request a return or refund, please contact our customer support with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Our support team will review your request and provide further instructions.

8. Refund Exceptions

We reserve the right to refuse a return or refund if the product does not meet the eligibility requirements described in this policy.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support through the contact information provided on our website.

Thank you for shopping with us!